Jakob Schneider is partner and creative director at KD1 design agency, co-founder of More than Metrics and Smaply, designer and editor of This is Service Design Doing and This is Service Design Thinking.

Partner and creative director at KD1 design agency, working in all fields of visual corporate communication.

Co-founder and former CCO of Smaply by More than Metrics, creating SaaS tools for service designers.

Service Design Consultant for Deutsche Telekom, implementing digital customer journey mapping.

Co-Publisher and designer of business bestseller This is Service Design Doing together with Marc Stickdorn, Adam Lawrence, and Markus Hormeß, over 250,000 copies sold in 8 languages.

Creative Director in branding projects for Canada Life, BNP Paribas Real Estate, Trimet, KHS, Janssen Germany, Johnson & Johnson, REWE Group.

Co-Publisher and designer of business bestseller This is Service Design Thinking together with Marc Stickdorn, over 150,000 copies sold in 6 languages.

Winner of several international design awards, such as European Design Award, Red Dot Award, and German Brand Award.

Speaker at conferences, universities and fellow agencies on design operations, service design, start-ups, and daily agency struggle.